FAQ

Hello, How can we help?

Cards

What size are your cards?

Most of our cards are 115mm wide x 170mm high. There are a few exceptions such as our square cards (114mm x 114mm) and gift cards (85mm wide x 115mm high).

Are envelopes included?

Yes, all of our cards include envelopes – most cards include a standard white envelope.

Is there a minimum order?

There is no minimum order. However, any orders less than $10 incur a $5 shipping and handling cost.

Shipping

Where are the cards sent from?

Our cards are dispatched from our warehouse on the Central Coast, NSW Australia.  

Who do you ship with?

We ship with Australia Post.

Do you ship internationally?

Currently, we only ship domestically within Australia. However, we are hoping to launch international shipping later this year – stay tuned!

What is the cost of postage?

Standard Postage and handling is $5 on orders under $10.

For orders over $10, postage is included at no additional cost.

Do you offer Express Post?

Yes. There is an option to add express shipping to your order at an additional cost of $7.90.

Returns

What is your return policy?

The item must be returned within 30 days of the purchase. You will be issued with a full refund once we receive the product back. Return shipping will be at buyers expense. Returns must be in their original, resalable condition and packaging.

General

Where can I view your cards in store?

We are stocked in over 3,000 stores across Australia and in 800 stores throughout New Zealand. You can view our stockists here.

What are the payment options for online orders?

Our payment options include Credit Card and PayPal.

How can I contact you?

You can contact us via Phone, Email and Social Media. All of our contact information can be found here.

How can I submit my artwork idea to Koala Publishing?

We love to collaborate with different artists and would love to see your art submission. Reach out at submissions@koalacards.com.au

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Koala Cards by Koala Publishing

Our products in every home

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Koala Cards by Koala Publishing

Our products in every home