Frequently Asked Questions
Cards
Most of our cards are 115mm wide x 170mm high. There are a few exceptions such as our square cards (114mm x 114mm) and gift cards (85mm wide x 115mm high).
Yes, all of our cards include envelopes – most cards include a standard white envelope.
There is no minimum order. However, any orders less than $10 incur a $5 shipping and handling cost.
Shipping
Our cards are dispatched from our warehouse on the Central Coast, NSW Australia.
We ship with Australia Post.
Currently, we only ship domestically within Australia. However, we are hoping to launch international shipping later this year – stay tuned!
Returns
The item must be returned within 30 days of the purchase. You will be issued with a full refund once we receive the product back. Return shipping will be at buyers expense. Returns must be in their original, resalable condition and packaging.
General
Our payment options include Credit Card and PayPal.
You can contact us via Phone, Email and Social Media. All of our contact information can be found here.
We love to collaborate with different artists and would love to see your art submission. Reach out at submissions@koalacards.com.au
